If the cost of your dental treatment is becoming a concern, we are now able to offer interest free payment plans
If you have any questions or queries, please do not hesitate to get in touch with us.
Useful Information From Melbourne Dental Practice in Derby
Suggestions And Complaints
The practice welcomes suggestions regarding the running of the practice. If you have any comment to make about our service to you please do so in writing to our practice manager Mrs. Clare Jackson at the surgery address. The practice takes any complaints very seriously. As a practice we would hope that any complaints would be solved within the confines of the practice. We aim to respond to any written complaint, with an initial acknowledgement letter or telephone call, within three working days. Then following an investigation of the complaint a full written reply within fourteen working days. It is hoped that this would bring a full resolution to the complaint, but we welcome further dialogue, either with a meeting or by correspondence, if required. If however you are not fully satisfied at this stage you can contact:
For all private treatment complaints
Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA
Phone: 08456 120540
Email: info@dentalcomplaints.org.uk
www.dentalcomplaints.org.uk
For all NHS treatment complaints
Patient Advice Liaison Service
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
Phone: 01332 340131
https://www.nhs.uk/service-search/other-services/Patient-advice-and-liaison-services-(PALS)/LocationSearch/363
NHS (England) complaints
NHS England
PO Box 16738
Redditch
Worcestershire
B97 9PT
Phone: 0300 311 22 33
Email: england.contactus@nhs.net
Policies, Data And Useful Links
If you would like any further information or would like to speak to Melbourne Dental Practice directly about a treatment complaint, contact us today.