Melbourne Dental Practice

Suggestions and complaints

The practice welcomes suggestions regarding the running of the practice. If you have any comment to make about our service to you please do so in writing to our practice manager Mrs. Clare Jackson at the surgery address.

The practice takes any complaints very seriously. As a practice we would hope that any complaints would be solved within the confines of the practice. We aim to respond to any written complaint, with an initial acknowledgement letter or telephone call, within three working days. Then following an investigation of the complaint a full written reply within fourteen working days.

It is hoped that this would bring a full resolution to the complaint, but we welcome further dialogue, either with a meeting or by correspondence, if required. If however you are not fully satisfied at this stage you can contact

1. For all private treatment complaints

Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA
Phone: 08456 120540
Email: info@dentalcomplaints.org.uk
www.dentalcomplaints.org.uk

2. For all NHS treatment complaints

Patient Advice Liaison Service
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
Phone: 01332 340131
www.pals.nhs.uk

3. NHS (England) complaints

NHS England
PO Box 16738
Redditch
B97 9PT
Phone: 0300 311 22 33
Email: england.contactus@nhs.net